|
|
Select from the drop-down menu options below and click GO to quickly jump to the section in this page.
- Products/Services: LMElive Real-time, LMElive Delayed, LMElive-Anywhere (wireless service).
- LME Markets now available : Plastic, Non-Ferrous, and Steel.
Now available: Minor Metals data is included free of charge with any LMElive subscription.
Note: For LMElive Anywhere service Minor Metals data will be available from Q2 2010
- Subscription Terms: Monthly renewable*; or 4-week free trial (renewable*), see term details below:
- Renewal Period: Calendar Month from subscription Start Date.
- NOTE:* "renewable" means subscription will automatically renew Monthly on subscription expiration date (unless cancelled).
- Payment Method: a) Pay by Credit Card online transaction; or Invoicing option for corporate plan with 5 or more users.
- b)Annual subscriptions are available, please contact customersupport@lmelive.com for details
- Note: VAT will be charged for all UK residents (Billing address), AND EU residents without a VAT number.
- Credit Card Types accepted: American Express,VISA, Master Card,Visa Delta.
-
1. Sign Up
- Select Product to subscribe to
- LMElive (real-time or delayed) full desktop application
- LMElive-Anywhere (real-time only) wireless service for mobile devices.See details below)
- Select subscription plan
- Single User Plan
- Corporate multi-user plan
- LMElive Real-time or Delayed
- LMElive Real-time data ($230 USD) or
- LMElive Delayed data ($160 USD)
- Select terms (Free Trial, Monthly)
Note: Annual Subscriptions details see below
- Select one (1) LME market to include with base subscription
- Select additional markets to add.
(Plastics, Non-Ferrous, Steel). Note, Minor Metals data is included free of charge with all LMElive subscriptions.
- $40 each additional market for Real-time data
- $15 each additional market for Delayed data
- Add LMElive Anywhere wireless service companion for LMElive Real-time only ($40 USD) (Optional). Same LMElive markets select apply.
Note: LMElive Anywhere service:Minor Metals data will be available from Q2 2010
- LMElive Anywhere Standalone wireless service ONLY ($110 USD)
- Select terms (see above for details)
- Select one (1) LME market to include with base subscription
- Select additional markets to add: $40 each real-time data only (Plastics, Non-Ferrous, Steel)
Note: Minor Metals data will be available from Q2 2010.
2. Registration page
- Part I: Online Access
- Fill in all required fields to set up access to LMElive.com and LMElive services.
- Part II: Customer Registration Information
- Fill in all required fields before proceeding.
- Please enter VAT number if applicable
- (IMPORTANT!: EU residents, please enter your VAT number to ensure proper VAT changes for your subscription)
- Click continue to submit your registration information and advance to the Agreement/Order Summary page
3. Agreement and Order Summary
- a) Your subscription selections will be displayed for review including all prices, taxes (VAT where applicable) and a total subscription cost.
You can go back to edit your selections at this time.
b) LME online user agreement will be displayed for your review:
You can Decline or click on "I Accept" to continue with payment process.
4. Payment Page
- Pay by Credit Card: fill in Credit Card Information section to pay by credit card.
- Billing Information: Edit only if different form what is displayed (your Customer information).
- Click submit to continue.
5. Confirmation Page
- Review your subscription options before submitting your information to complete your online transaction.
- NOTE: If you submit Billing Information changes the order confirmation page will be refreshed (reloaded) to display your subscription changes.
- Click submit to continue.
6. Acknowledgement Page
- An acknowledgement page will display when your transaction is completed and approved.
An e-mail confirmation will be sent to your registered e-mail address with a PDF receipt as an attachment. Please keep this for your records.
Click on the "Go to My Subscription Page" to be automatically logged into the LMElive.com secure site page for immediate access to your subscribed services.
- Sign Up
Process for
Corporate Plan, multiple users (2 minimum)
- Enter total number of users in the plan.
- Subscription terms, product selection, LME markets, and pricing are the same as in the Single User Plan, see above for details.
- All plan options are selected on a per user basis in the registration process.
- Proceed to Registration Page to continue with the corporate subscription.
- Corporate Registration Page
- Online Access and subscription options to be individually selected by Primary (account holder) for each user in the corporate plan. Same subscription options that are available in a Single User Plan apply (see details above).
- Customer Registration Page
- Customer information to be filled out by the Primary (account holder) of the corporate plan.
- VAT section: at the bottom of this page, be sure to include a VAT number if applicable to ensure proper taxation on your subscription.
- Payment Options
- Select Payment options
- Pay by Credit Card
- Invoicing (requires a minimum of 5 users)
- Agreement/Order Summary Page
- See details under Single User Plan above (step 3)
- Payment Page
- Submit credit card information
- Confirmation Page
- Confirm subscription details and payment information before placing order.
- Acknowledgement Page.
Annual Subscriptions are now available directly from the LME. Annual subscription terms are pre-paid in advance by bank transfer.
To sign up please contact LMElive Customer Support by email at CustomerSupport@LMElive.com or call toll free (UK) 0800 032 7759; (International) +44 800 032 7759 for details.
Reason: Your Credit Card information may not have been approved on file (Expired card, insufficient funds, etc.)
- In My Subscription Page the application launch button does not display.
- In Plan Details, your subscription Status is display as “Expired.”
- LMElive system notification.
- The Finance Team will contact you by email on or soon after the scheduled payment date, if your payment fails, and you can update your payment details on your 'My Subscription Page' if you have made an error.
- Re-subscribe or renew with the direct link included in the e-mail notification:
- This direct link is valid within 5 days of receiving the e-mail notice, and will take you directly to your credit card/billing information page, where you can modify your information, and complete your transaction.
- How to “re-subscribe” or renew from the My Subscription Page:
- Please login to My Subscription Page.
- Click on Edit Plan link and continue with the subscription and transaction process until payment has been successfully submitted and approved.
- Credit Card expiration notice:
- At the end of each month the LMElive system e-mails notifications to all customers whose credit cards are due to expire.
After submitting your Credit Card Information, if an error is found during the Credit Card validation the previous "Payment" page will display with an error message:
- Error message (Bold, Red text) will display at the top of the page.
- Please review and edit Credit Card information and re-submit payment.
- An order "Acknowledgement" page will be displayed when payment information has been received
- An LMElive receipt (PDF format) will be e-mailed to you.
If you were not able to complete the transaction process - for any reason - you can do so at any time through the My Subscription Page.
If you successfully submitted your online Registration and customer information: You are now a registered user at LMElive.com. You can login to My Subscription Page and finish the process.
- Go to the LMElive.com home page,
- Click on the LOGIN button at the top right of the page.
Enter User/login ID and Password to login to the My Subscription Page.
- Note: You will be able to login to the web site but will not have access to any of the LMElive service at this time.
-
The My Subscription Page will display your subscription status as "Pending."
- You can complete your transaction and "activate" your LMElive subscription via the "Edit Plan" link (User Details link for Corporate Plan Primary) in the Plan Details section.
- Click on Edit Plan in the Plan Details section to go through the subscription process again until your transaction is completed and approved.
- If your transaction is successful, you will be returned to My Subscription Page where you will now have access (button links) to the LMElive subscribed services.
- NOTE: A subscription to LMElive-Anywhere wireless service ONLY cannot be combined with LMElive Real-time or Delayed data subscription.
- This wireless service for handheld, mobile devices delivers LME data real-time on any WAP compatible device: PDAs, Blackberry, and Smart Phones. A touch screen html version is compatible with iPhones, and Blackberry Storm models.
Note: Minor Metals data will be available from Q2 2010.
- Sign Up Page
- Select LMElive Anywhere wireless service ONLY option ($110 USD single user).
- LMElive Anywhere subscription type:
- Select Single or Multiple/Corporate plan
- On the LMElive Anywhere sign up page:
- Select term (Free Trial, or Monthly renewable)
- Select one LME market to include in monthly subscription (Plastics, Steel or Non-Ferrous). Note: Minor Metals data will be available from Q2 2010.
- Select Additional markets: (Plastics, Steel or Non-Ferrous: $40 each).
- Please see section How Do I Subscribe to LMElive for additional details on subscription process, Steps 2 to 6.
- Note LMElive Anywhere wireless service only option is also available for corporate plans. See details immediately below.
The Primary (account holder) can
complete registration and payment process online as follows:
- Enter a total number of users (2 minimum) for your Corporate Plan.
- To register and select subscription options for each user, click "Register for a Corporate Plan" button to continue.
- Enter Online Access information for every user in the corporate plan.
- User First Name
- User Surname
- User/login ID: must be a valid e-mail address-required
- Password
- Re-enter password
- Confirmation phrase
- Then select subscription options for each user in the plan, see options below:
| LMElive Real-time: $230.00 USD per month/per user (One LME market included) |
| |
Additional Markets: Plastics, Non-Ferrous and Steel ($40 USD each).
Minor Metals data is included free of charge with all LMElive subscriptions. |
| |
LMElive-Anywhere Wireless Service: companion to LMElive real-time only. $40.00 USD per month/per user. Note: Minor Metals data is included free of charge with all LMElive subscriptions. |
| LMElive Delayed: $160.00 USD per month (One LME market included) |
| |
Additional Markets: Plastics, Non-Ferrous and Steel ($15 USD each).
Minor Metals data is included free of charge with all LMElive subscriptions. |
| LMElive-Anywhere (Wireless Service) only: $110.00 USD per month/per user |
| |
Additional Markets: Plastics, Non-Ferrous and Steel ($40 USD each). Real time data.
Note: Minor Metals data is included free of charge with all LMElive subscriptions |
- NOTE: Same Online Access ID (e-mail address) will apply for wireless login as well. Password is not required.
- NOTE: Subscribers to LMElive Real-time and LMElive Anywhere wireless service will not be able to login to both applications at the same time (same ID).
- Immediately below the Customer Information section a VAT number field is provided.
Please fill in (if applicable) before you continue with your subscription.
* For EU residents (excluding UK): if you have a VAT number please enter it here to ensure that you are charged the appropriate VAT taxes for your subscription.
- Click "Continue" to submit your registration information and proceed with payment options.
- Pay by Credit Card: Corporate plans with less than 5 users can select Pay by Credit Card option only
- Note: You will submit your credit card information and confirm your order after the preceding Agreement/Order Summary page where you will first review your subscription totals, and accept agreement.
- Pay by Invoice: Corporate
plans with 5 or more users can select to Pay by Credit Card
or Pay by Invoice.
- Note: After the online agreement and order summary page you will submit your subscription order for invoicing.
- Click on the corresponding button to continue with your payment options and the online agreement.
- Order Summary:
- Your Subscription details are displayed with prices (all prices in US dollars) including VAT taxes where applicable. *VAT will be applied to all UK and EU residents only. (*EU residents with a VAT number are exempt).
- Subscription fees will be converted to GBP (with current rate as displayed) for UK and EU residents only.
- LME Agreement:
- Please review and accept (click I Agree button) LMElive online agreement before continuing with your purchase.
- Please review your subscription options and fill in all required fields before submitting your credit card information.
- Billing Information: edit only if your billing information is different from your customer information.
Check of
"Yes, my Billing Name and Address is the same as my Customer Information" before continuing.
- Submit Credit Card Information to continue.
- Please review My Subscription Details (view only), CC Payment details (view only) and your Billing details (view only) before placing your order (submit for payment approval).
Note: When submitting Billing changes (new address) from this page: the Order Confirmation page will displayed again with the updated subscription details if any.
- The acknowledgement page will display immediately after you submit your order and your transaction has been approved.
- The acknowledgement page will display Your Subscription Details, and other useful account information.
- You now have immediate access to LMElive through the secure site page My Subscription Page.
- Click the button to go to this page, where you can launch LMElive products.
- You must cancel your current LMElive subscription (single user).
- Login to My Subscription Page
- Click on "Cancel" link
- In the Cancellation window review terms and submit your cancel request.
- When LMElive receives your cancellation request (up to 5 days prior to current subscription expiration date, see Cancellation terms): your subscription will not get renewed and will be allowed to expire.
You can then subscribe to a new Corporate plan In the LMElive.com Sign Up page. - See detail instructions on how to subscribe to a corporate plan.
- You can cancel your subscription at any time up until 5 days before the Subscription Expiration Date to avoid renewing and paying for next month's service (invoicing is quarterly).
A "Cancellation" confirmation e-mail will be e-mailed automatically, if the Cancel request has been successfully submitted and received on time by LMElive.
Note: The LMElive service(s) just cancelled (status: Pending Cancel) will be available until the Subscription Expiration Date, but will not renew for the next billing cycle.
- From LMElive.com Login page:
- Click on "Forgot Password" to send an e-mail request to LMElive system
- Submit required login ID (valid e-mail address) and your confirmation word or phrase for verification.
- On verification of login ID and confirmation word/phrase LMElive will e-mail a “Password Reminder” to user (e-mail address on file).
- You can use direct link to LMElive login page included in the e-mail reminder to quickly log in.
- Note: passwords are case sensitive.
-
From “My Subscription Page”
- You can change login ID (valid e-mail address) and password information at any time when logged into the “My Subscription Page” (secure page).
- Click on Change Password link (for all users: individual and corporate plan users)
- Change Password
- Enter your current password
- Enter a new password
- Re-enter a new password and submit changes
- LMElive will e-mail a Change of Password notice
- (not including the new password).
- Note: Password change will take effect next time the user logs in to LMElive.com.
- Note: passwords are case sensitive.
- From “My Subscription Page:”
- Note: the "Change Login ID" link is available to Single User subscribers and Corporate plan Primary account holders only.
- Click link to change your access/login ID.
- Change Login ID page will display
- Current login ID (your full e-mail address) is displayed.
- Edit a new login ID, overwriting the old one (must be a valid e-mail address).
- Click Submit.
- Note: Login ID change will take effect immediately: you will be logged out from the LMElive.com secure site (My Subscription Page) and asked to login again with the new login ID.
- Note: Login IDs must be valid email addresses and are not case sensitive.
- Any change to your subscription which occurs during your monthly agreement period will take effect on the subscription renewal date. This is to ensure that your billing period is consistent across all elements of your plan.
TOP
|
Privacy Policy 
