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Select a question you want answered from the drop-down menu below and click GO to quickly jump to the section in this page.
- Products/Services: LMElive Real-time, LMElive Delayed, LMElive anywhere (mobile service).
- LME Markets : Non-Ferrous, Minor Metals and Steel Billet.
- Subscription Terms: Monthly renewable*; or 4 week free trial (renewable*), see term details below:
- Renewal Period: Calendar Month from subscription Start Date.
- NOTE:* "renewable" means subscription will automatically renew Monthly on subscription expiration date (unless cancelled).
- Payment Method:
- a) Pay by Credit Card, online transaction;
- b) Annual subscriptions are available, please contact customersupport@lmelive.com for details
- Note: VAT will be charged for all UK residents (Billing address), AND EU residents without a VAT number.
- Credit Card Types accepted: American Express, VISA, Master Card, Visa Delta.
1. Sign Up Page:
- Select subscription plan type:
- Single user plan or Corporate multi-user plan.
| Product descriptions and fee schedule |
| LMElive Real-time: per month; US dollars |
| Desktop application; compatible with PC and MAC | $260 |
Non-Ferrous and Minor Metals , Steel Billet data
|
| Desktop PLUS anywhere mobile application; compatible with iPhone, Blackberry and other smart phones. |
$300
|
Non-Ferrous, Minor Metals, Steel Billet, PLUS anywhere mobile |
| LMElive Delayed: |
| Desktop application; compatible with PC and MAC |
$180 |
Non-Ferrous, Minor Metals, Steel Billet
|
| LMElive anywhere mobile service only: in real-time |
| anywhere mobile application; compatible with iPhone, Blackberry and other smart phones |
$130 | Non-Ferrous, Minor Metals, Steel Billet
|
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A 4 week free trial is available.
-
NOTE: Subscribers to LMElive real-time (desktop) and LMElive anywhere wireless service (mobile application) will not be allowed to login to both applications at the same time.
2. Registration page
- Part I: Online Access
- Fill in all required fields to set up access to LMElive.com and LMElive services.
Note: An editable anywhere mobile ID is automatically assign (based on the LMElive Login ID entered) and can be used for mobile subscriptions if selected.
Part II: Customer Registration Information - Fill in all required fields before proceeding.
- Please enter VAT number if applicable.
- (IMPORTANT!: EU residents, please enter your VAT number to ensure proper VAT changes for your subscription).
- Click continue to submit your registration information and advance to the Agreement/Order Summary page.
3. Agreement and Order Summary
- a) Your subscription selections will be displayed for review including all prices, taxes (VAT where applicable) and a total subscription cost.
You can go back to edit your selections at this time.
b) LME online user agreement will be displayed for your review:
You can Decline or click on "I Accept" to continue with the payment process.
4. Payment Page
- Pay by Credit Card: fill in Credit Card Information section to pay by credit card.
Note: A credit card is required when subscribing online, for a free trial or monthly terms.
- Billing Information: Edit only if different form what is displayed (your Customer information).
- Click submit to continue.
5. Confirmation Page
- Review your subscription options before submitting your information to complete your online transaction.
- NOTE: If you submit Billing Information changes the order confirmation page will be refreshed (reloaded) to display your subscription changes.
- Click submit to continue.
6. Acknowledgement Page
- An acknowledgement page will display when your transaction is completed and approved.
An e-mail confirmation will be sent to your registered e-mail address.
- Note: For monthly subscriptions a PDF receipt is sent as an attachment. Please keep this for your records.
- Click on the "Go to My Subscription Page" to be automatically logged into the LMElive.com secure site page for immediate access to your subscribed services.
- 1) Sign Up page: select corporate multi-user plan as your subscription type.
2) Corporate Plan, multiple users options:
- Enter total number of users in the plan (2 minimum).
- Note: Subscription terms, product selection, LME markets, and pricing are the same as in the Single User Plan, see above for details.
- All plan options are selected on a per user basis in the registration process.
- To continue with the corporate subscription: Click button at the bottom of the page to proceed to the corporate registration page.
- 3) Corporate Registration Page
Primary (account holder) will fill in required fields for each user in the corporate plan.
- a) Online Access: Fill in all required field (i.e. login ID and password) to access services online.
b) Subscription options: select one option
c) Repeat a and b for each user.
Subscription options: see details below;
| Product descriptions and fee schedule |
| LMElive Real-time: per month; US dollars |
| Desktop application; compatible with PC and MAC | $260 |
Non-Ferrous and Minor Metals , Steel Billet data
|
| Desktop PLUS anywhere mobile application; compatible with iPhone, Blackberry and other smart phones. |
$300
|
Non-Ferrous, Minor Metals, Steel Billet, PLUS anywhere mobile |
| LMElive Delayed: |
| Desktop application; compatible with PC and MAC |
$180 |
Non-Ferrous, Minor Metals, Steel Billet
|
| LMElive anywhere mobile service only: in real-time |
| anywhere mobile application; compatible with iPhone, Blackberry and other smart phones |
$130 | Non-Ferrous, Minor Metals, Steel Billet
|
- 4) Customer Registration Page
- Customer information to be filled out by the Primary (account holder).
- VAT section: at the bottom of this page, be sure to include a VAT number if applicable to ensure proper taxation on your subscription.
- 5) Payment terms
- Select Terms: 4 week free trial or Monthly subscription
- Note: Credit Card is required to complete an online transaction.
There are no charges incurred for 4 week trial until the expiration/renewal date, unless cancelled.
- 6) Agreement/Order Summary Page
- See details under Single User Plan above (step 3)
- 7) Payment Page
- Fill in all required fields and submit credit card and billing information for approval.
Required for all subscription terms (4 week free trial and monthly).
- 8) Confirmation Page
- Review your subscription options before submitting your information to complete your online transaction.
- NOTE: If you submit Billing Information changes the order confirmation page will be refreshed (reloaded) to display your subscription changes.
- Click submit to continue.
- 9) Acknowledgement Page
- An acknowledgement page will display when your transaction is completed and approved.
An e-mail confirmation will be sent to your registered e-mail address.
- Note: For monthly subscriptions a PDF receipt is sent as an attachment. Please keep this for your records.
- Click on the "Go to My Subscription Page" to be automatically logged into the LMElive.com secure site page for immediate access to your subscribed services.
Annual subscriptions are now available directly from the LME. Annual subscription terms are pre-paid in advance by bank transfer.
To sign up please contact LMElive Customer Support by email at CustomerSupport@LMElive.com or call toll free (UK) 0 800 032 7759; (International) +44 800 032 7759 for details.
Renewing Your Annual Subscription: You will receive an email reminder 40 days in advance from the subscription expiration date. You will need to contact customer support via email reply with your decision, including any changes to the current subscription if you choose to renew.
An
LME representative will be contacting you after receiving your decision to renew. If renewal is elected; your subscription will be renewed on the expiration date and an invoice will be issued upon activation. Annual subscription terms are pre-paid in advance by bank transfer.
Reason: Your Credit Card information on file may not have been approved (Expired card, insufficient funds, etc.) and the transaction was denied for this reason.
- In My Subscription Page the application launch button does not display.
- In Plan Details, your subscription Status is display as “Expired.”
- LMElive system notification.
- The Finance Team will contact you by email on or soon after the scheduled payment date, if your payment fails, and you can update your payment details on your 'My Subscription Page' if you have made an error.
- Re-subscribe or renew with the direct link included in the e-mail notification:
- This direct link is valid within 5 days of receiving the e-mail notice, and will take you directly to your credit card/billing information page, where you can modify your information, and complete your transaction.
- How to manually renew from the My Subscription Page:
- Please log in to My Subscription Page.
- Under Plan Details section:
Click on Edit credit card link to edit and submit correct information.
Back in My Subscription Page: Click on "Renew" link (under Plan details) and continue with transaction process until payment has been successfully submitted and approved.
An acknowledgment will display on a successful transaction, from where you will be returned to My Subscription Page and have immediate access to LMElive services.
- Credit Card expiration notice:
- At the end of each month the LMElive system e-mails notifications to all customers whose credit cards are due to expire.
After submitting your Credit Card Information, if an error is found during the Credit Card validation the previous page will display an error message:
- Error message (Bold, Red text) will display at the top of the page.
An email notification will also go out stating the reason for the declined transaction.
- Please review and edit Credit Card information and re-submit payment if required.
If your transaction is successful:
An order "Acknowledgement" page will be displayed when payment information has been received successfully. You will immediate access to services via My Subscription Page.
- Note: An LMElive PDF receipt (monthly subscriptions only) will be e-mailed to you .
If you were not able to complete the transaction process - for any reason - you can do so at any time through the My Subscription Page.
Upon submitted your online Registration and customer information successfully: You are now registered at LMElive.com.
You can login to My Subscription Page and finish the process, see details below.
- Go to the LMElive.com home page,
- Click on the LOGIN button at the top right of the page.
Enter User/login ID and Password to login to the My Subscription Page.
- Note: You will be able to log in to the secure web page but will not have access to any of the LMElive service at this time.
- Activate via the My Subscription Page
- Subscription status will display as "NA."
(Plan Details section)
- The most common reason for an incomplete payment or transaction is the Credit Card information. Be sure to edit your information before attempting to "activate" your subscription.
- 1) Edit Credit Card information, the link is available in the Plan Details section
- Enter your accurate credit card and billing information and submit.
- If and error occurs: error message will display on the Payment information page. You can re -submit after correcting the required information.
- You will see a confirmation page if the information was submitted successful. From this page you will be able to return you to the My Subscription page to finish the subscription process.
- 2) Activate link (User Details link for Corporate Plan Primary): click to complete the subscription process;
- Order confirmation page will display, where you can submit your payment again until your transaction is approved.
- If your transaction is successful, you will see an acknowledgement page, with a link to return to My Subscription Page where you will now have access (button links) to the LMElive subscribed services.
If the transaction is declined, a message will display in the order confirmation page explaining the reason for the declined transaction.
- You will also receive an email notification with the reason for the declined transaction.
You will be able to go back and reenter/modify credit card information as needed, and re-submit infinite times until you have successfully completed the transaction.
- NOTE: A subscription to LMElive anywhere mobile ONLY service (standalone application) is a real-time data subscription.
This application for MOBILE devices delivers LME data in real-time; compatible with iPhones™, and the Blackberry™ (including Storm I) devices, and other WAP enabled Smart phones
- Sign Up Page
- Select your plan type: single or corporate, multiuser plan.
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- Subscription Selection page for single plan:
- Select term (Free Trial, or Monthly renewable)
- Select (check) the Anywhere only subscription plan
- Subscription Selection page for corporate plan:
- Enter total users in the plan
- Continue with user registration.
- Please see section How Do I Subscribe to LMElive for additional details on the subscription process.
- Note: For corporate plans see complete details immediately below.
The Primary (account holder) can
complete registration and payment process online as follows:
- Enter a total number of users (2 minimum) for your corporate plan.
- To register and select subscription options for each user,
- Click "Register for a Corporate Plan" button at the bottom of the page to continue.
- Enter Online Access information all fields are required.
- User First Name
- User Surname
- User/login ID: must be a valid e-mail address-required
- Password
- Re-enter password
- Confirmation phrase
LMElive anywhere Login ID*
- For LMElive anywhere mobile service only* : This mobile ID, based on the User Login ID, is assigned automatically but can be edited after a subscription option is selected. Please see subscription selection details below.
| Product descriptions and fee schedule |
| LMElive Real-time: per month; US dollars |
| Desktop application; compatible with PC and MAC | $260 |
Non-Ferrous and Minor Metals , Steel Billet data
|
| Desktop PLUS anywhere mobile application; compatible with iPhone, Blackberry and other smart phones. |
$300
|
Non-Ferrous, Minor Metals, Steel Billet, PLUS anywhere mobile |
| LMElive Delayed: |
| Desktop application; compatible with PC and MAC |
$180 |
Non-Ferrous, Minor Metals, Steel Billet
|
| LMElive anywhere mobile service only: in real-time |
| anywhere mobile application; compatible with iPhone, Blackberry and other smart phones |
$130 | Non-Ferrous, Minor Metals, Steel Billet
|
- NOTE: Subscribers to LMElive real-time (desktop) and LMElive anywhere wireless service (mobile application) will not be allowed to login to both applications at the same time.
- Select from: 4 week free trial or monthly renewable
- Note: Credit Card is required for all subscription types and terms.
- Note: You will submit your credit card information and confirm your order after the preceding Agreement/Order Summary page where you will first review your subscription totals, and accept agreement.
- Order Summary:
- Your Subscription details are displayed with prices (all prices in US dollars) including VAT taxes where applicable. *VAT will be applied to all UK and EU residents only. (*EU residents with a VAT number are exempt).
- Subscription fees will be converted to GBP (with current rate as displayed) for UK and EU residents only.
- LME Agreement:
- Please review and accept (click I Agree button) LMElive online agreement before continuing with your purchase.
- Credit card information:
- Fill in all required fields before submitting.
NOTE:
This is require for all subscription terms and plans.
4 week free trial
fees will not be charged at this time, only credit approval is confirmed.
- Billing Information:
- Edit only if your billing information is different from your customer information.
- Submit Information to continue.
- Please review My Subscription Details (view only), credit card payment details (view only) and your billing details (view only) before placing your order (submit for credit card approval (free trial) or transaction payment for monthly subscriptions).
Note: When submitting billing changes (new address) from this page: the Order Confirmation page will reload again with the updated subscription details/amounts.
- If the transaction is declined, a message will display in the transaction submission page explaining the reason for the declined transaction. You will receive an email notification with the reason for the declined transaction.
You will be able to go back and reenter/modify transaction information as needed, and re-submit infinite times until you have successfully completed the transaction.
- The acknowledgement page will display immediately after a successful transaction (monthly) or credit approval (free trial) .
- The acknowledgement page will display Your Subscription Details, and other useful account information.
- You now have immediate access to services through the secure site page My Subscription Page where you can launch the LMElive products.
- You must cancel your current LMElive subscription plan (single user).
- Login to My Subscription Page
- Click on "Cancel" link
- In the Cancellation window review terms and submit your cancel request (up to 5 days prior to current subscription expiration date, see Cancellation terms).
- When LMElive receives your cancellation request:
- An email acknowledgement will be sent;
- Your subscription status will change to "Pending cancel";
- You will have access until subscription expiration date.
- On the expiration date your subscription will not renew and will be allowed to expire.
You can then subscribe to a new Corporate plan In the LMElive.com Sign Up page.
- Click here to see detailed instructions on how to subscribe to a corporate plan.
- You can cancel your subscription at any time up until 5 days before the Subscription Expiration Date (recommended) to avoid renewing and paying for next month's service.
A "Cancellation" confirmation e-mail will be e-mailed automatically, if the Cancel request has been successfully submitted and received on time by LMElive.
Note: The LMElive service(s) just cancelled (status: Pending Cancel) will be available until the Subscription Expiration Date, but will not renew for the next billing cycle.
- From LMElive.com Login page:
- Click on "Forgot Password" to send an e-mail request to LMElive system
- Submit required login ID (valid e-mail address) and your confirmation word or phrase for verification.
- On verification of login ID and confirmation word/phrase LMElive will e-mail a “Password Reminder” to user (e-mail address on file).
Check your email account for the password reminder email. You can use direct link to LMElive login page included in the e-mail reminder to quickly log in.- Note: passwords are case sensitive.
-
From “My Subscription Page”
- You can change login ID (valid e-mail address) and password at any time when logged into the “My Subscription Page” (secure page).
- Click on Change Password link:
- To Change Password:
- Enter your current password
- Enter a new password
- Re-enter a new password and submit changes.
Note: Make a note of the new password before submitting. You will be disconnected from the web site and the LMElive login page will load immediately after submitting a your password change.
- LMElive will e-mail a Change of Password notice
- (not including the new password).
- Note: Password change will take effect next time the user logs in to LMElive.com.
- Note: passwords are case sensitive.
- From “My Subscription Page:”
- Click link to change your access/login ID.
- Note: this function is not available to Corporate plan users, except the Primary account holder.
- Change Login ID page:
- Current login ID (your full e-mail address) is displayed.
- Enter a new login ID, overwriting the old one (must be a valid e-mail address).
- Click Submit.
- Note: Login ID change will take effect immediately: you will be logged out from the LMElive.com secure site (My Subscription Page) and asked to login again with the new login ID.
- Note: Login IDs must be valid email addresses and are not case sensitive.
- Any change to your subscription [Edit Plan or User Details for corporate plans] submitted during your monthly agreement period will take effect on the subscription renewal date. This is to ensure that your billing period is consistent, on a monthly basis.
- From “My Subscription Page:”
- Note: the "Mobile ID" link is available to Single User subscribers and Corporate plan Primary account holders only. This will be available only if you are a subscriber to this service.
- Click the link to modify your access/login ID for the anywhere mobile application.
- Change Login ID:
- Current login ID is displayed.
- Note a default ID is assigned automatically upon registration and is activated when this service is selected as a subscription option.
- Edit a new mobile login ID, overwriting the old one;
Note: must be a maximum of 8 letters and or numbers. It is case sensitive.
- Click Submit.
- Note: mobile login ID change submitted successful will take effect immediately.
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